Shipping

Shipping within the USA

When will my order ship? As fast as we can to get you out climbing! Please allow 24-48 hours for your order to be processed once received. All orders that are placed on Friday after 10am, will be processed on Monday.

We currently offer 2-day shipping with USPS(charges apply) and FREE 4-7 day shipping with Fedex. Fedex and USPS are our preferred shippers. Orders to Alaska, Hawaii and Puerto Rico could experience longer shipping/processing times.

If you have any other shipping related questions, please reach out to our customer service team at 720-626-3352 or 303-485-6781. M-F 10am-5pm MST

Need to make a last-minute change to your order please contact our shipping department directly at; 303-485-6781. M-F 10am-5pm

Additional Shipping Information

You can check the status of your order by logging in to your account.

You will receive a shipping confirmation once your order has shipped with a tracking number.

If your product is backordered by the manufacturer, you will be contacted directly with order change options and/or an updated shipping time frame.

We are not responsible for acts lost or stolen products. Please contact the shipper directly.

We do not ship on National holidays. Please account for possible delays on shipping time when placing your order during holidays.

Shipping outside the USA

For orders in Canada, please visit https://butoracanada.ca/.

For all international orders please visit http://butora.com/