Return Process

1. Log into Butora USA with your account login, then go to My Account.

2. Go to Completed Orders, and click on your order. 

3. Then click Return Item(s) 

3. Fill out the following items on the return request:

  • Quantity
  • Return Reason
  • Return Action
  • Comments - Please give specific exchange/sizing requests to prevent delays. 

4. Click Submit Return Request.

5. Please mail the shoes back to us at;
Butora USA
1136 Kimbark St Suite B 
Longmont, CO 80501

Once we receive your item(s) we'll process the return/refund and/or ship out the new size/model as soon as possible. If you need your shoes immediately, you can place an additional order online and we'll refund the unwanted pair upon return. Please make sure the name used to place the order can be easily found on your shipping label, or print your return request and place it in the box. 

If you have any issues/further questions don't hesitate to reach out to us; [email protected] 
Please review our return policy here;